Passion for Excellence

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We asked CtrlX to help us create a stronger team with a clear picture of our team vision and understand the positive and inhibiting behaviors needed to realize our team vision. The facilitation technique of serious play worked really well. It created an environment where everyone was able to contribute individually in a non-hierarchical way, thinking differently. This enabled us to recognize the full diversity of thinking in the team, which we then turned into a shared vision that everyone understood and bought into as a whole. While it was “hard play” it was also fun. After the workshop, we jointly presented our vision to the wider staff using only a photograph of the model we had built. We don’t need speaker notes anymore and nothing important is left out. When you can describe your vision as a story, it is compelling.

Paul BlandHead of Customer to Cash- Thomson Reuters

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The CtrlX team are among the foremost Process Consulting and Innovation professionals I know. They were engaged in developing our Process Reengineering team's capability at HSBC and always had 5-star ratings. Vishal’s grip on Operational Excellence and related topics is exceptional. Vishal is a master trainer who is at ease in a class of 10 or 1000. CtrlX remains one of my favorite trainers and consultants for Operational Excellence and Innovation.

Anshuman TiwariGlobal Head of Operational Excellence, DXC Technology ASQ Fellow and LinkedIn Top Voice

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We have partnered with CtrlX Who delivered learning and development programs for us. Vishal and his team bring multiple decades of experience and expertise in design thinking, critical thinking, creativity and innovation and emotional intelligence among other areas of leadership competence. Our experience of working with CtrlX has been very positive since they invest time in understanding the development needs, partner in designing learning solutions specific to our need and ensure world class delivery.

Wayne UngerVice President Human Resources - Synchrony

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As the leader of Patient Experience at Denty's which interfaces with 100s of new patients and several hundred ongoing patients on a daily basis, the Patient Experience Study with CtrlX has helped me make a sea change into our patient interaction process right from branding to HR Training to even business operations strategy. I am thoroughly impressed by theri holistic and methodical approach to learning and understanding our operations from various team perspectives, designing a structured research and most importantly deriving actionable conclusions.I have personally recommended CtrlX highly efficient expertise to several growing organization, to clearly translate into better customer experience and positively affect the bottom line while creating long term brand loyalty.

Rajesh NandipatiExecutive Director and founder - Today's Healthcare - India

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I have partnered with CtrlX on designing and implementing a few key learning interventions for my team members, both at Swiggy and at Hotstar. I have found the programs to be very effective and instrumental in achieving the desired learning outcomes. I was particularly impressed with CtrlX ability to customize and adapt the course design and pedagogy to suit the practical environment my team members navigate everyday.

Radhe ShyamHead of Operations, Analytics, Technology Strategy & Partnerships - Disney+ Hotstar

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It's my absolute pleasure to write this recommendation for Vishal and the team - I've known Vishal for over 2 decades now and can certainly vouch for what he has been able to deliver consistently. We were trying to build an outside thinking for my team and I couldn't think of anyone better than Vishal. We wanted the team to challenge the status quo, build trust among each other, and drive a more performance-oriented culture. In the process, we did the following together in the workshop:
- Identified complex issues, tangible and intangible
- Synthesised, prioritized the most sticky issues, and got a consensus
- Brainstormed on factors impacting or impacted by these beasts
- Gained insights from the landscape and identified improvement areas
This has certainly been foundational for my team in driving a cultural and mindset change which has been very gratifying! We have been on a tremendous journey together and we certainly attribute a fair amount of credit to Vishal and the Ctrlx team for helping us along. The use of innovative techniques like the Lego workshop was eye-opening and insightful. The feedback from the workshop was extremely positive and we certainly have been sustaining the change which has been fantastic! My very best wishes to Vishal and the team - am sure they will continue to help companies and teams transform themselves and be future-ready!
This is a personal recommendation and not endorsed by HP Inc.

Satish BettadapurVP and Global Head of Customer Care Centers - HP